Customer Success Manager

Zeelo is growing fast. We're searching for a driven and proactive Customer Success Manager who has experience in managing enterprise accounts, focusing on a development strategy and growth.

As a Customer Success Manager at Zeelo you will be accountable for retaining and expanding a portfolio of our key accounts. You will need strong account development skills and be a natural relationship builder and problem solver. You will be the main point of contact across your portfolio, responsible for the strategy and growth, working closely with sales, operations, data and marketing.

What we want you to know about Zeelo:

  • Zeelo is a TransitTech company powering bus operators, employers and schools to provide highly efficient, sustainable and affordable transport programs
  • Our mission is to connect the world to work and education through affordable and sustainable transportation
  • We are in the business of providing both SaaS and managed commuter solutions to employers (office-based and shift-based), schools (private schools and universities) and bus/shuttle operators
  • We routinely procure bus operator partners to provide ground transportation
  • We have developed a best-in-class technology platform that connects organizations with riders and operator partners consisting of a route optimization platform, mobile apps and operations management system.
  • We’re 7 years old, backed by over $35 million of venture capital from ETF Partners, InMotion Ventures (Jaguar Land Rover), and Dynamo.VC. We’re a team of 100+ across 3 continents (Europe, North America & Africa), 4 offices (London, Barcelona, Boston & Durban) and are live in 3 markets (UK, U.S. & South Africa.)
  • We encourage a culture where people move together, smart and fast. Learn more here.

What will I be doing?

  • Build account strategy, working closely with other cross functional teams in development and execution
  • Developing and maintaining a solid network of contacts across your portfolio
  • Identify and nurture opportunities to expand the commercial activities within an account
  • Have a complete understanding of Zeelo’s service offering and continuously find smarter solutions to client needs
  • Co-ordinate the launch of new services, ensuring alignment between operations, product and marketing teams
  • Ensure client expectations are met, activities are prioritised efficiently to deliver top tier service and support
  • Relentlessly looking for new ways to deliver value to our clients, using data to make optimisations and providing world class support
  • Be the voice of the customer within the Product team to ensure current and future client requirements are met
  • Perform customer health checks: monitor, manage and influence agreed success statistics for each client

Is this job for me?

Ideally you'll have / be:

  • Confident managing high value accounts in a strategic manner, and able to demonstrate high growth within your portfolio
  • Commercially-minded, able to understand the client’s needs and be smart in how we shape and present the solution
  • Excellent communicator, able to establish strong relationships, and communicate effectively at all levels of an organisation
  • Analytical mindset, comfortable working with data
  • An independent and proactive self-starter; able to move fast and prioritise effectively across a variety of different tasks