Zeelo

Role: Senior Product Manager

Location: London (3-5 days in the Holborn Office)

Zeelo is an Enterprise TransitTech company that provides software and services to organizations to increase trust, efficiency and sustainability in commuter shuttle and home-to-school bus programs

Headquartered in London, with an R&D team in Spain and operations in the UK, Ireland and US, Zeelo is poised for significant growth. Today Zeelo has 130 employees and serves clients including Amazon, Bridgewater, UPS and many more.

We have developed a best-in-class technology platform that connects organizations with riders and operator partners consisting of a route optimization platform, mobile apps and operations management system. Our software and managed services improve service levels, enhance bus occupancy, minimize CO2 emissions, reduce costs and streamline administrative processes.

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The Role:
Product Managers are at the heart of the Zeelo business. They are the glue that binds commercial goals with operational delivery and the grease that eases rapid engineering development over the bumpy road of scaleup reality.

Zeelo product managers work closely with commercial and operations teams to identify and create opportunities. They apply a keen commercial understanding and an analytical approach to design innovative solutions with the engineering team which they then manage through development and delivery into customers hands.

What you’ll do:

Senior Product Managers take full responsibility for defining and delivering a Product Vision. The key goals of the role are to take firm ownership for your assigned business area, creating and delivering innovations that empower our commercial team, support our operational team and amaze our customers. You will be a visible leader internally and externally, a standard bearer for the company’s values and goals who builds a global community of customer advocates reflecting an award winning, class leading customer experience.

  • Contribute significantly to organisation's strategy and goals while enabling business and user objectives
  • Set and execute the vision of customer centricity in all the products you are responsible for
  • Driving the vision for the team, and building a strategy and product roadmap that aligns to the team’s mission and success metrics.
  • Defining and delivering initiatives that engage our customers and our internal teams and offer them real value.
  • Provide strong leadership and be a visible exemplar for your team and the wider product community
  • Maintain a good understanding of the market including customers, competitors, potential suppliers and partners
  • Own delivery of the product roadmap for your business area and create stakeholder visibility through defined solution scope, milestones, and deliverables
  • Enable a transparent, structured approach to prioritisation that gives the business clarity and confidence that the most impactful developments are being prioritised and gives the engineering team a reliable forward view and remove ambiguity from planning
  • Define KPIs to measure achievement of product goals and their relationship to business (i.e. customer satisfaction, technical performance, etc.)
  • Understand existing systems and the information flow to analyse tradeoffs and make decisions in the face of ambiguity.
  • Effectively collaborate with world-class R&D and design within Zeelo

What makes you a good fit for the role:

  • 6+ years in Product Management. We value a mix of experience but it’s essential you have strong experience across B2B and SaaS products.
  • We currently have 2 product teams (squads) reporting to our Head of Product. You will lead one of these globally distributed teams to deliver high value features fast. We typically have multiple releases per week, so you must enjoy a high energy environment.
  • You should have experience as a Senior Product Manager within a structured product environment, ideally in a high growth and scaling business.
  • Strategic, data driven approach with proven track record of delivering complex product features at global scale
  • Excellent communication skills (written and verbal) and an appreciation and ability to vary your style to be effective with both senior business leaders, engineers and customers
  • Commands respect from diverse stakeholders, ability to motivate and negotiate to align
  • Confident researching and analysing product usage to identify requirements and develop business cases for investment
  • Great problem solving skills and willingness to roll up your sleeves to get the job done
  • Detail-oriented; designs experiments with clear success criteria; takes an idea to execution with a strong bias for action
  • Solid technical background with understanding/or hands on experience of software development and web technologies
  • Be comfortable working with agile, international teams

It would be great if you have:

  • Exposure to mobility / transport / logistics or similar industry
  • Experience of both B2C and B2B products. Zeelo operates B2B2C services, our clients are some of the largest globally enterprises that expect the highest standards of product quality and security. We provide transport services for their employees so by far the largest number of direct contacts are with riders. We have hundreds of clients (B2B) with hundreds of thousands of riders (B2C).

What you should know about Zeelo:

  • We’re on a mission to connect the world to work and education through affordable and sustainable transportation
  • We sell turnkey, managed and software solutions to employers (office-based and shift-based) and schools (private schools and universities)
  • We have developed a best-in-class technology platform that connects organizations with riders and operator partners via a route optimization platform, mobile apps and operations management system
  • We are asset light, partnering with the best operators and then fully managing service delivery to ensure the highest service standards
  • We’re just over 7-years old, backed with over $35M of venture capital from ETF Partners, InMotion Ventures (Jaguar Land Rover) Flatz Hoffmann and Dynamo.VC
  • We’re a team of 130+ across 3 offices (London, Boston and Barcelona) and are live in 2 markets (UK & Ireland and US)
  • Our core values are Trust, Efficiency and Drive.
    • Trust - Prioritizing safety, quality and relationships whilst empowering one another
    • Efficiency - Doing more with what we have, making data-driven decisions and being transparent in feedback to constantly improve
    • Drive - to make an impact everyday, utilising tenacity and persistence as we challenge the status quo