Operations Manager

Benefits: Medical/Dental/Vision, 401k matching

Reporting to: US Head of Operations

Location: New Jersey or Boston, MA

We’re searching for a driven, proactive and organized Operations Manager with transportation or logistics experience to be based in New Jersey (one of our key regional hubs) or in close proximity to our US HQ in Boston.

This could be the right opportunity, if:

  • You excel at managing complex transportation technology, logistics or services programs
  • You are comfortable with data-driven, real-time environments where accuracy, service and safety considerations are crucial
  • You thrive in dynamic, team-oriented environments with ambitious growth targets
  • You’re a strong communicator with commercial acumen to build and develop winning partnerships with our network of third-party bus operator partners

Your key responsibilities will be:

  • Oversee the design and implementation of complex, tech-enabled transportation services; working with bus operator partners on planning and service delivery
  • Develop and enforce quality standards in terms of service performance against SLAs and safety standards
  • Build our national network of Operator Partners and foster winning partnerships to deliver positive commercial and operational results
  • Manage escalation procedures
  • Work with the wider US team and central teams (such as Product and 24/7 operations) to continually improve the way we work and the product we deliver to our B2B clients, riders, operator partners and drivers

What you should have:

  • 3+ of successful track record in the management of passenger transportation or logistics services
  • Outstanding problem-solving and communication skills, as well as a strategic, yet practical and hands-on approach
  • Meticulous, analytical, and rigorous mindset
  • Commercial acumen and a penchant for customer service excellence
  • Relationships in the bus, limo or charter operator industry is a plus
  • Strong interest in working in a startup or scaleup environment

What we want you to know about Zeelo:

  • Zeelo is a TransitTech company powering bus operators, employers and schools to provide highly efficient, sustainable and affordable transport programs
  • Our mission is to connect the world to work and education through affordable and sustainable transportation
  • We are in the business of providing both SaaS and managed commuter solutions to employers (office-based and shift-based), schools (private schools and universities) and bus/shuttle operators
  • We routinely procure bus operator partners to provide ground transportation
  • We have developed a best-in-class technology platform that connects organizations with riders and operator partners consisting of a route optimization platform, mobile apps and operations management system.
  • We’re 7 years old, backed by over $35 million of venture capital from ETF Partners, InMotion Ventures (Jaguar Land Rover), and Dynamo.VC. We’re a team of 100+ across 3 continents (Europe, North America & Africa), 4 offices (London, Barcelona, Boston & Durban) and are live in 3 markets (UK, U.S. & South Africa.)
  • We encourage a culture where people move together, smart and fast. Learn more here.