Head of Revenue Operations

Location: Boston, MA

Zeelo is leading the way in intelligent transport systems that drive efficiency and sustainability in commuter shuttle programs for clients including Amazon, UPS, Barclays, Albertsons, Fidelity, Microsoft and many more.

Headquartered in London, with operations in the UK, Ireland and US, Zeelo is poised for significant growth. Today, Zeelo has 130 employees, the company entered the North American market two years ago and now has a team in Boston that secured 300% revenue growth last year.

We have developed a best-in-class technology platform that connects organizations with riders and operator partners consisting of a route optimization platform, mobile apps and operations management system. Our software and managed services improve service levels, drive employee retention, minimize CO2 emissions, reduce costs and streamline administrative processes.

The Head of Revenue Operations is a global role within the go-to-market team. Reporting to our CEO, you will join our growing team in Boston and focus on enhancing the effectiveness and productivity of the sales, marketing and customer success teams by leveraging data and a deep understanding of our customers with a goal of driving continued growth. The role will also manage the Sales Operations Manager located in London and be responsible for growing our the function.

What you’ll do:

  • Partner with sales, marketing and customer success teams to align on revenue goals and identify improvement in process, tools, training and technology to increase sales efficiency
  • Own and manage sales and revenue forecasting & reporting to provide insights and actionable recommendations
  • Optimize and maintain the CRM system (Hubspot) to ensure accurate data capture and utilization across sales and marketing
  • Analyze sales performance metrics, pipeline health, and customer lifecycle data to identify opportunities for continued growth and retention
  • Establishing and monitoring key performance indicators (KPIs) to track the effectiveness across all revenue-generating activities
  • Manage, implement and report on our incentive programs, to ensure they are driving the correct behaviour for our sales teams
  • Develop and enhance a sales enablement framework. Ensure alignment with sales methodology (MEDDPICC) and the core skills needed across roles to improve sales productivity
  • Develop a comprehensive onboarding and training strategy for BDRs, Account Executives & Customer Success teams globally

What makes you a good fit for the role:

  • 5+ years experience in revenue operations, sales operations, or related roles within a B2B service or B2B SaaS company
  • Experience working cross-functionally with sales, marketing, and customer success teams to improve processes and achieve repeatable success
  • Excellent relationship building and stakeholder management skills to influence and build credibility with team members at all levels
  • Strong analytical skills with the ability to interpret data and provide actionable insights. Expertise in Hubspot and revenue analytics tools (eg. Looker, Tableau or similar)
  • Experience developing sales training and enablement programs, and strong knowledge of sales frameworks including MEDDPICC
  • Experience managing and optimizing sales tools including CRM (Hubspot) and sales training platforms
  • A growth mindset, with outstanding commercial acumen
  • Ambitious and and mission driven to build a world leading mobility company

What you should know about Zeelo:

  • We’re on a mission to connect the world to work and education through affordable and sustainable transportation
  • We sell turnkey, managed and software solutions to employers (office-based and shift-based) and schools (private schools and universities)
  • We have developed a best-in-class technology platform that connects organizations with riders and operator partners via a route optimization platform, mobile apps and operations management system
  • We are asset light, partnering with the best operators and then fully managing service delivery to ensure the highest service standards
  • We’re just over 7-years old, backed with $40M of venture capital funding. We’re a team of 130+ across 3 offices (London, Boston and Barcelona) and are live in 2 markets (UK & Ireland and US)
  • Our core values are Trust, Efficiency and Drive.
    • Trust - Prioritizing safety, quality and relationships whilst empowering one another
    • Efficiency - Doing more with what we have, making data-driven decisions and being transparent in feedback to constantly improve
    • Drive - to make an impact everyday, utilising tenacity and persistence as we challenge the status quo